USA provides dedicated scheduling operators to help you set your appointments. Operators are available Monday – Friday from 8:45 a.m. – 4:45 p.m. (EST) at (423) 267-0466
Please be prepared to provide the scheduling operator with your insurance information and other personal data, including your address, the name and phone number of your primary care and/or referring physician and contact information. Inform the scheduler of the nature of your visit to allow sufficient time for your appointment. Insurance company regulations may require us to file a referral numbers before seeing you, so please check with your insurance company for referral instructions.
Confirmations: Be certain to provide a working phone number because 24 hours prior to your appointment, a USA scheduling operator will call to confirm time and location.
Cancellations: If you must cancel or reschedule, please notify us at least 24 hours in advance of your scheduled appointment.
Locations: We have a number of office locations throughout the region so please remember which location you will be visiting. USA location information can be found here.
Insurance & Billing : Co-pays and coinsurance payments are due at the time of service. USA participates in a number of insurance plans and provides convenient payment options. Find more information here.
All USA first-time patients must complete registration forms. To save time at your first appointment, we ask that you complete and submit registration forms online here. Our secure network and encryption feature ensures the information you submit remains in strict confidence with proper USA staff. If you choose not to preregister, please arrive at least 30 minutes prior to your scheduled appointment time and understand it will take additional time to upload your information into the system. Please note that we have a number of office locations so be sure to remember the location of your first appointment. Location information is available here.
If you are experiencing an emergency, please call 911 or visit an emergency room.
Please note that USA surgeons and staff make every attempt to see patients promptly, however, emergencies can arise that may delay your appointment. If your surgeon is involved in an emergent situation, we may need to reschedule your appointment. We will contact you as soon as possible and arrange for another appointment time.